Shipping policy

SHIPPING:

We aim to process your order within 1-3 business days. When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method only expedites the transit time once your package has left our warehouse in Long Beach, CA. We do not ship on Saturdays, Sundays, or any major holiday.

Free shipping is available on orders over $50 shipping to a U.S. address only. You must select this option at checkout. Shipping charges are not refundable.

U.S. RETURNS & EXCHANGES:

We offer free 30-day returns and exchanges on all U.S. orders from zdropped.com. Items must be in new, unused condition with the original packaging and tags.

We offer three options for returns and exchanges.

Exchange for another color or size
Return for an eGift Card
Return for a refund back to the original payment method. If you no longer have access to the original payment method, please select an eGift Card as your refund option instead.

If you would like to exchange for a different product, you can return your item for an eGift Card to purchase another item on our website. We will begin processing your new order or email your eGift Card as soon as the Return Bar processes your exchange. Returns will be processed within 3-5 business days of arrival, and an email confirmation will be sent. Shipping charges are not refundable.

INTERNATIONAL ORDERS:

ZDROPPED currently ships to the United States, Canada, and Mexico.

Shipping options and estimated delivery times are shown at checkout based on your location and the shipping method selected.

International orders may take longer to arrive due to carrier transit times, customs processing, or other delays outside of our control.

Customers in Canada and Mexico are responsible for any applicable customs duties, taxes, or import fees charged by their country. These charges are not included in the product or shipping price paid to ZDROPPED.

Once your order ships, you will receive tracking information so you can follow its progress.

If your package appears delayed, lost, or has not arrived as expected, please contact us and we will help review the situation and determine the next step.

LOST, MISSING, AND RETURNED PACKAGES:

We want to make sure your order gets to you. If something goes wrong in transit, contact us and we will help figure out what happened and what the best next step is.

PACKAGES THAT STOP MOVING:

Occasionally a package may experience a delay while in transit.

If your tracking has not updated for 7 calendar days, please contact us. We will review the tracking and, when appropriate, work with the carrier to locate the package.

If a package is confirmed lost, ZDROPPED will work with you on a replacement or another appropriate resolution.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED:

Sometimes a carrier may mark a package delivered shortly before it actually reaches your mailbox, front door, parcel locker, or other delivery location.

If your tracking says delivered but you cannot find the package, please allow 24 hours and check around the delivery location, with anyone else at the address, and with your local carrier office if necessary.

If it is still missing after 24 hours, contact us and we will review the situation with you.

A delivered scan does not automatically qualify an order for a refund or replacement. Each situation is reviewed individually so we can determine what happened and find a fair solution.

INCORRECT SHIPPING ADDRESSES:

Please double check your shipping address before placing your order.

If you notice an address mistake, contact us as soon as possible and we will do our best to correct it before the order ships.

Once an order has shipped, we may not be able to change the delivery address.

ZDROPPED is not responsible for packages delivered to an incorrect address that was entered during checkout. If the package is returned to us, we will contact you and help arrange the next step.

RETURNED TO SENDER

If your package is returned to ZDROPPED because of an incorrect or incomplete address, an unclaimed package, or a refused delivery, we can reship the order once it arrives back to us.

Additional shipping charges may apply when the return was caused by an incorrect customer supplied address, an unclaimed shipment, or a refused delivery.

If the package was returned because of an error by ZDROPPED, we will correct the issue and reship it at no additional cost.

If you would prefer not to have a returned order reshipped, contact us once it has arrived back at ZDROPPED and we will review the available return options under our current refund policy.

DELIVERY THEFT OR MISPLACEMENT:

Once a carrier confirms delivery to the shipping address provided with the order, ZDROPPED cannot guarantee the security of the package after delivery.

That does not mean we will leave you hanging. Contact us and we will help review the tracking and determine what options may be available.